General Purpose
Serves customers by displaying, promoting and tagging merchandise; receiving and processing payments. Obtains payment for goods by itemizing and totaling customer's purchasing. To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products. Obtain or receive merchandise, total bills, accept payment, and make change for customers in retail store by performing the following duties.
 
Key Tasks and Responsibilities

• Assist in creating a pleasant and hospitable work environment and maintaining good customer relationships
• Find out the customer's needs
• Recommend, select and help locate the right merchandise
• Describe a product's features and benefits
• Demonstrate use and operational of the product's
• Answer customer queries regarding the store and the merchandise
• Verifying that customers are old enough to make age-restricted purchases.
• Selling store rewards programs such as memberships
• Using scanners and POS cash registers to ring up purchases and provide change
• Make suggestions and encourage purchase of products
• Provide information about the park and services available
• Receive and process cash, check and charge/credit payments
• Provide change and receipts
• Bag or package customer POS purchases
• Counting the money in the register at the beginning and end of a shift, and ensuring that it balances correctly (2 people)
• Promoting ongoing sales, and ensuring that customers are familiar with exchange policies
• Assist in cleaning and general maintenance of store property
• Maintain sales records
• Organize and process merchandise exchanges
• Stamp, mark or tag price on merchandise
• Itemize and total price and tax on merchandise purchased by customer to determine bill using POS
• Stay current with sales prices
• Recognize and monitor security issues
• Immediately report theft, customer complaints
• Stock shelves, racks, cases, bins, counters or tables with merchandise
• Set up advertising display or arrange merchandise on counters or tables to attract customers and promote sales
• Keep merchandise area tidy
• Assist in taking stock inventory or examine merchandise to identify items to be recorded or replenished
• Assisting in submitting requisition of new stock
• Comply with the Employee Manual and other established standards, policies, and directives of SC Village, Hollywood Sports Park, California Paintball Park and Giant Paintball Lakeside.
• Other duties as may assigned by immediate supervisor, store supervisors, assistant store supervisor, and/or administrator

 
Education and Training

• High School diploma or equivalent preferred
• Knowledge of customer service principles and processes
• Knowledge of sales principles
• Relevant product knowledge and training
• Experience in a retail, customer service or sales environment
• Basic business administration knowledge
• Physically able to stand on feet for long periods
• Able to lift 50 pounds
• Bending at the waist, standing, walking, siting, kneeling, laying horizontally, climbing, walking, etc.., as job may require.

Knowledge and Experience
 
 
Core Competencies

• Good communication skills
• Customer service orientation 
• Patience
• Adaptability
• Initiative
• Persuasiveness
• Stress Tolerance

 
Working Conditions
1. To be aware of existing accident prevention and safe work practice programs and to work in a manner free from unsafe acts and to create a safe environment in which others may work.
 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.